Do I need to sign a Contract?
No, we do not believe in Contracts therefore there is no contract on all our service, You only need to give one month notice should you wish to cancel.
How do i know if i have Coverage in my Area ?
You need to send us your address or coordinates and will check the coverage for you.
Which devices can I use with the MTN Uncapped service?
This service is a Fixed LTE service which is only available on LTE Technology (excludes 3G and 2G technologies). The service is only available at pre-defined locations as provided by MTN. During the sign up process availability will be determined according to the address provided, this is due to service availability being limited per location/area in order to provide an optimal service experience. The sim will be locked to the location provided at sign up, this location must also be the location where the first connection is made and cannot be used at another location. We reserve the right to permanently suspend and cancel a service that is found to be moved to different geographical locations often. MTN will allow one change in location per year, please provide us with 30 days' notice thereof in order for us to submit the request timeously. Should the new location not be within MTN Fixed LTE Coverage the service will need to be cancelled. The standard cancellation policy and applicable fees will apply.
Should a client opt to purchase their own device it must be one of the MTN approved Cat6 devices listed below, please note that using a non-approved device will result in the service being blocked.
Billion BiPAC 8206 AZ
HUAWEI 5G CPE PRO 2
HUAWEI B2368 (outdoor device)
HUAWEI B2368-22 (outdoor device)
HUAWEI B2368-57 (outdoor device)
HUAWEI B2368-66 (outdoor device)
HUAWEI B525S-23A
HUAWEI B525S-65A
HUAWEI B525S-95A
HUAWEI B535-932
HUAWEI B612-233
HUAWEI B612-533
HUAWEI B612S-25D
HUAWEI B612S-51D
HUAWEI B612S-52D
HUAWEI B618S-22D
HUAWEI B618S-65D
HUAWEI B618S-66D
HUAWEI B818-263
MIKROTIK CHATEAU LTE12
TP-LINK ARCHER MR600(EU)2.0
VIDA CPE4000-PLUS VIDA CPE4000-PRO
ZTE 5G CPE MC801A
ZTE MF286 ZTE MF286A
ZTE MF286C ZTE MF286C1
ZTE MF286D ZTE MF286R
ZYXEL LTE7460 (outdoor device)
ZYXEL LTE7480-M804
What do I need to get Uncapped Fixed Internet?
In order to get our MTN Uncapped Internet you Need the Following:
1. Coverage in your Area (Send us the Address to Check for You)
2. MTN Approved Cat6 Router (Any device for Telkom Uncapped)
3. Rica Documents
4. A Free Sim Card from us
Is there a cancellation policy?
To cancel any of our service you need to give a month notice and make your your cancellation is submitted before the 15th day of the month. Please not that Any amount due must be settled before the cancellation can be approved. Immediate cancellation can only be accepted if the customers returns the sim card at thier cost.
Can I use my MTN Fixed LTE Simcard on my Cellphone ?
No, The MTN Fixed LTE Simcard cannot be used in a cellphone or unapproved router.
How many devices can i connect on the Cat6 Router
It depends on the router make and model, but most router can connect between 32 and 136 devices.
What is the Speed that i can get on any of the services ?
Speeds will differ according to the type of connection made. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property, device used.
How and When Do I Pay for my Services ?
Debit / Credit Card or EFT. If Paying by EFT service will only delivered or issued once payment has cleared. If you are paying your monthly subscription please ensure that such payment is cleared before the 1st day of the month to avoid service interruption. After paying please send the proof of payment by whatsapp or email.
What Happens if I don't pay my account on time ?
All our services are PRE-PAID, If payment is not made and received before the 1st of each month, your services will be suspended, If still not paid by the 3rd day a re-connection fee of R50 will be charged, Still not paid on 5th Day your sim card will be canceled and you will need to order a new sim card and the prescribed reconnection fee, you will also be liable for transport as well as setup costs.
What is AUP / FUP ?
AUP = Acceptable Usage Policy
FUP = Fair Usage Policy
The purpose of this AUP/FUP is to comply with the relevant laws of the Republic; to specify to clients and users of our service/website what activities and online behavior are considered an unacceptable use of the service/website; to protect the integrity of our network and to specify the consequences that may flow from undertaking such prohibited activities.
MTN Uncapped LTE 20Mbps – 50GB - 2Mbps after FUP/AUP
MTN Uncapped LTE 50Mbps – 100GB - 2Mbps after FUP/AUP
MTN Uncapped LTE 100Mbps – 400GB - 2Mbps after FUP/AUP
MTN Uncapped LTE 200Mbps – 650GB – 2Mbps after FUP/AUP
MTN Uncapped Pro – 1000GB – 2Mbps after FUP/AUP
Telkom 10Mbp -500GB – 4Mbps after FUP/AUP
Telkom 20Mbp -600GB – 4Mbps after FUP/AUP
Vodacom 20Mbps - 50GB - 2Mbps after FUP/AUP
Vodacom 30Mbps - 150GB - 2Mbps after FUP/AUP
Vodacom 50Mbps - 300GB - 2Mbps - after FUP/AUP
Vodacom Pro - 600GB - 1Mbps after FUP/AUP
What speeds can I experience on LTE?
You can generally expect speeds between 5-150Mbps. Please note, however, that speeds are determined by the external environment around your home and where the router is situated in your home. Speeds will differ according to the type of connection made. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property, device used.
Can I use my Telkom LTE service anywhere?
You can use the LTE service anywhere provided you are within the relevant provider's Telkom coverage area. That said, LTE is designed to be a fixed home-based product and it can take up to 24 hours to connect to the new tower if you do move it.
How long does it take to activate after delivery?
Your SIM card should be active within 30 minutes after delivery. In extreme cases it can take up to 72 hours, but this is highly unlikely.
Should you have trouble connecting after 30 minutes, please reboot your device and try to connect again. Please contact our support team if you do not have a connection after 72 hours.
How long will it take for my Fixed LTE to be delivered?
Within 7 business days, provided payment has cleared (stock dependant)
Am I prioritised on the tower?
The MTN Fixed LTE coverage map is generated specifically based on capacity and network availability, so although you'll be sharing the network with mobile LTE subscribers within the Fixed LTE coverage area, you won't be impacted by congestion issues. If you get your router from us, we can ensure that it has the correct firmware configuration to allow MTN to make the most efficient use of spectrum which does not get allocated to mobile LTE subscribers.
Can I have multiple MTN Fixed LTE services?
Yes, as long as they're used at the addresses where the application for each is placed.
Can I top-up capped services?
Yes, top-ups are available in the Client Control Panel.
Can I upgrade or downgrade my service?
Yes. All Fixed LTE packages can be upgraded or downgraded via your Client Control Panel or by sending a request to us.
How do I view my data usage?
You can easily check your data usage at any time via your Client Control Panel or you can request a usage report from us
What happens if I sign up in the middle of the month?
All Fixed LTE packages are charged pro-rata. So, if you sign up for a capped service halfway through the month then you will pay half the monthly fee and receive half the data for the rest of the month.
Do I need to change my APN settings?
If you order the LTE Router and SIM, we will preconfigure the LTE device that is shipped with your MTN Fixed LTE SIM - so you will not need to change any APN settings. If you order the SIM only, then you'll need to change your APN settings using the details included in your welcome email.
What happens if I move to a new house?
You can request to have your Fixed LTE service moved to another location once a year.
Do I need to RICA my SIM card?
Yes. You will need to have your original barcoded Identity Document, as well as a valid proof of residence. You will also be required to have a copy of your ID and proof of residence available when your SIM is delivered, and you (the account holder) must sign for it in person.
Can I use this service on the go or only at certain locations?
The MTN Fixed LTE service is designed to be used at your home or office, and MTN will lock the service to the address for where you place an order to use the service.
What if I move and my new area has no coverage?
Our MTN Fixed LTE services can only be used in areas with coverage. If you're moving to an area without coverage, our cancellations process is quite simple and easy.
